Take care to clean up any clutter like dirty clothes or dirty dishes so the cleaner can focus on cleaning. Make sure anything that needs to be done for the cleaner to get into your home has been taken care of.
Please take a look at our cleaning checklist to see included in your cleaning.
Our cleaners currently cover Raleigh, Durham, Chapel Hill, Cary, Wake Forest, Morrisville, Apex, and everywhere in between in the Triangle.
Contact us to cancel your cleaning at least 48 hours before the service at no charge. If you cancel within 48 hours We charge a $15 cancellation fee. If you cancel within 24 hours we charge a $25 cancellation fee. If your cleaner arrives to your cleaning and can't clean due to a “no-show” on your part, or they are unable to get into your home, or you decide that you do not want the cleaning you will be charged for the full price of the cleaning. This is to protect our cleaners time, a no-show on your part prevents them from cleaning other customer's home and results in lost money from their pocket.
Neatso works with a variety of experienced, local, background checked cleaners that have gone through a rigorous interview process to assure quality, reliability, and customer satisfaction. Based on the time and date of your request, we work to find the best cleaner available. You'll receive a confirmation email with details about your cleaner prior to your appointment.
During certain times of increased demand, we may not be able to provide any cleaning availability for when you need it. We do our best to suggest alternative times to ensure that a cleaner will be available to complete your cleaning.
Yes! We provide recurring cleanings that you can schedule for monthly service, bi-weekly or weekly service.
We require all of our cleaners to have insurance and Neatso is insured as well.
Every Neatso cleaner goes through a rigid application process. We interview all candidates and do a criminal background check at the state and federal level.
No, we do not allow you to book our cleaners outside of our platform.
If you’d like to provide your own supplies you may, or if you would rather the cleaner provide the supplies, you can pay a $5 fee.
You may leave instructions for the cleaner to get into your home, or you can let the cleaner in.
Our cleanings are priced by the hour, with a minimum booking of 2 hours. Our algorithm gives an hourly estimate based on the size of your home, but you are free to book a cleaning for as long or short as you’d like.
We are always hiring experienced home cleaners. Fill out this application to start working for us.
If there was a problem due to incorrect information given at the time of request, we won't be able to guarantee your cleaning and will not issue a discount or refund.
Contact us with any questions you have.