Any information you provide to the Neatso Platform, including any Personal Information, will be transferred to and processed by computer servers located within the United States.
We collect information that you voluntarily share with us through the Neatso Platform.
If you are using the Neatso Platform to request professional services, you may give us:
If you participate on the Neatso Platform as a service professional, you may give us:
If you apply on the Neatso Platform for employment with Neatso, you may give us:
You may, at your choice, complete surveys on the Neatso Platform about, for example, your level of satisfaction with the Neatso Platform, your engagement with the Neatso Platform, and your awareness of Neatso Platform features. In some cases, we may link the information you provide in the survey with Personal Information in your Neatso account, such as your name or email address. When linked to Personal Information, your survey information becomes Personal Information too.
We collect information through technology to enhance our ability to serve you. When you access and use the Neatso Platform, Neatso and, in some cases, our third-party service providers collect information about how you interact with the Neatso Platform. We describe below a few of the methods we use to collect information through technology.
When you visit the Neatso Platform, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. However, we may link the last IP address you used to access the Neatso Platform to Personal Information you provide us.
We may also collect a unique identifier for your computer, mobile device, or other device used to access the Neatso Platform ("Device Identifier"). A Device Identifier is a number that is automatically assigned to the device you used to access the Neatso Platform. We may link the Device Identifier to other information about your visit, such as what pages you viewed, and to Personal Information you provide us, such as your name.
We may include small graphic images or other web programming code, called web beacons (also known as "pixel tags", "web bugs" or "clear GIFs"), in our web and mobile pages and messages. The web beacons are minute graphics with a unique identifier. They are used to track the online movements of Web users. In contrast to cookies, which are stored in a user's computer hard drive, web beacons are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. Web beacons help us better manage content on the Neatso Platform by informing us what content is effective, monitoring how users navigate the Neatso Platform, counting users of the Neatso Platform, and counting how many e-mails sent by us were actually opened.
We do not support the Do Not Track (DNT) browser setting. DNT is a preference you can set in your browser's settings to let the websites you visit know that you do not want the websites collecting your Personal Information.
We do track your online activities over time and across third-party websites or online services. For example, we use web beacons to help us determine what links or advertisers brought you to our Site. We also use third-party service providers to display advertisements to you on other websites based on your activities while on the Neatso Platform.
When you use the App, the App may automatically collect and store some or all of the following information from your mobile device ("Mobile Device Information"), including, but not limited to:
We may also collect information about how you use the App, such as the amount of time you spend using the App, how many times you use a specific feature of the App over a given time period, how often you use the App, and actions you take in the App. In addition, we may gather information about the website from which you downloaded the App to help us determine what App download site is most effective (collectively "App Usage Information").
We may link your Mobile Device Information and App Usage Information to Personal Information you have provided us, in which case we will treat the combined information as Personal Information.
If you are a service professional using Neatso's mobile application for service professionals (the "Pro Dashboard"), we may collect your geographic location by using Global Positioning System (GPS) information sent to us from the Pro Dashboard. For more information on when this information is collected, how we use it, and with whom it is shared, services professionals should refer to the Service Professional Agreement available on the service professional portal.
We only collect location information about service professionals who have been accepted to participate on the Neatso Platform and not about service requesters or about service professionals applying to participate in the Neatso Platform.
If you choose to use our referral service to tell a friend about the Neatso Platform, we may collect your friend's name and email address. We will automatically send your friend a one-time email inviting him or her to visit the Neatso Platform. We store this information only to send this one-time email and to track the success of our referral program. We do not use this information for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you refer a friend, your e-mail address may be included in the message sent to your friend.
We may supplement the information we collect about you through the Neatso Platform with records received from third parties in order to enhance our ability to serve you, to tailor our content to you, and to offer you information that we believe may be of interest to you. For example, websites on which we have placed advertisements, such as Google, may tell us which ads about Neatso you clicked. This is often called "conversion tracking."
In addition, when third parties conduct background checks on service professionals, those third parties share the results of the background check with Neatso.
If you login to the Neatso Platform through a social networking site, such as Facebook, we may collect your Facebook authentication token and account identification number and use that information to provide you with access to your account on the Neatso Platform.
The Neatso Platform includes links from the Neatso Platform to sites or applications operated by third parties ("Third-Party Sites") and plug-ins (such as Twitter buttons) from Third-Party Sites.
For example, service professionals may be directed to a Third Party Site so that the Third Party Site can conduct a background check. The Third Party Site may ask the service professional for identifying information to conduct the background check.
Some Third-Party Sites link to Neatso and share information with Neatso. For example, in some cases, you can book services through the Neatso Platform with one of our booking partners. In that case, you might provide the booking information, such as your name, telephone number, email address, and booking address, to the booking partner. The booking partner might then share the necessary booking information with us.
We use the information we collect to serve our customers, consider applicants, market and promote our services, and improve your experience at the Neatso Platform. Some examples include:
We delete the back-ups of the databases containing your Personal Information after 9 months, unless you request that we delete it earlier.
Third party companies and individuals provide or facilitate certain aspects of the services offered through the Neatso Platform on our behalf. We may provide these third-party service providers with access to your information, including your Personal Information, so that they can perform these services for us. We require these third-party service providers to provide safeguards for your Personal Information similar to the ones that we provide.
The following are some examples of how we share your information with third-party service providers.
We share your Personal Information with booking partners. Upon request, we provide our booking partners with information about the services you booked through the Neatso Platform.
We may offer sweepstakes, contests, and other promotions (any, a "Promotion") through the Neatso Platform that may require providing Personal Information to register. By participating in a Promotion, you are agreeing to the official rules that govern that Promotion, which may contain specific requirements of you, including, allowing the sponsor of the Promotion to use your name, voice and/or likeness in advertising or marketing associated with the Promotion. Please read the official rules carefully. If you choose to enter a Promotion, Personal Information may be disclosed to third parties or the public in connection with the administration of such Promotion, including, in connection with winner selection, prize fulfillment, and as required by law or permitted by the Promotion's official rules, such as on a winners' list.
If you choose to log-in to the Neatso Platform through Facebook, Twitter, or another social networking site, we may share information about your account with the social networking site.
We may be required to disclose Personal Information in response to a court order, subpoena, civil discovery request, other legal process, or as otherwise required by law.
We may disclose account and other Personal Information when we believe disclosure is necessary to comply with the law or to protect the rights, property, or safety of Neatso, our users, or others. This includes exchanging Personal Information with other companies and organizations for fraud prevention and credit risk reduction.
We reserve the right to disclose and transfer your information, including your Personal Information:
We do not collect any information from anyone under 13 years of age. The Neatso Platform, and products and services offered through it, are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use the Neatso Platform.
California residents who use the Neatso Platform may request that we provide certain information regarding our disclosure of your Personal Information to third parties for their direct marketing purposes. You can make such a request by e-mail to email@example.com or by mail to: 606 N. Person St. Raleigh, NC 27604.
The security and confidentiality of your Personal Information is important to us. We have implemented technical, administrative, and physical security measures to protect your Personal Information from unauthorized access or disclosure and improper use.
For example, when users book services, the information they input is encrypted through SSL encryption. We do not store credit card information on our servers, and we use SSL encryption to protect your credit card information when it is transferred to our third-party payment processor. In addition, access to your Personal Information is restricted in our offices. Only employees who need the Personal Information to perform a specific job, for example, sales representatives, managers, and customer service staff, are granted access to Personal Information. All employees with access to Personal Information are kept up-to-date on our security and privacy practices. After a new policy is added, these employees are notified and/or reminded about the importance we place on privacy, and what they can do to enhance protection for our users' Personal Information.
It is important for you to protect against unauthorized access to your account password and to your computer. Be sure to log out of your account or to close your browser after you have completed your visit to our Site.
Please note that despite our reasonable efforts, no security measure is ever perfect or impenetrable, so we cannot guarantee the security of your Personal Information.
You may contact firstname.lastname@example.org to update, correct, or delete your Personal Information. You may also update, correct, and delete some of your Personal Information through your account on the Neatso Platform.
In addition, you may cancel or modify the email communications you have chosen to receive from the Neatso Platform by following the instructions contained in emails from us.
606 N. Person St.
Raleigh, NC 27604
Last updated: August 2, 2016